Implementing service quality based on ISO/IEC 20000 : a management guide /
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| Autore principale: | |
|---|---|
| Natura: | Elettronico eBook |
| Lingua: | inglese |
| Pubblicazione: |
Ely, Cambridgeshire :
IT Governance Publishing,
[2012]
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| Edizione: | Third edition. |
| Soggetti: | |
| Accesso online: | An electronic book accessible through the World Wide Web; click to view |
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