Style de citation APA (7e éd.)
Kunas, M. (2012). Implementing service quality based on ISO/IEC 20000: A management guide (Third edition.). IT Governance Publishing.
Style de citation Chicago (17e éd.)
Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Third edition. Ely, Cambridgeshire: IT Governance Publishing, 2012.
Style de citation MLA (9e éd.)
Kunas, Michael. Implementing Service Quality Based on ISO/IEC 20000: A Management Guide. Third edition. IT Governance Publishing, 2012.
Attention : ces citations peuvent ne pas être correctes à 100%.