The ITSm process design guide developing, reengineering, and improving IT service management /

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Bibliographic Details
Main Author:	Knapp, Donna
Corporate Author:	ebrary, Inc
Format:	Electronic eBook
Language:	English
Published:	Ft. Lauderdale, Fla. : J. Ross Pub., c2010.
Subjects:	Information technology > Management. Information technology > Quality control. Information resources management. Organizational change. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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