Cita APA (7a ed.)
Knapp, D. (2010). The ITSm process design guide: Developing, reengineering, and improving IT service management. J. Ross Pub..
Cita Chicago Style (17a ed.)
Knapp, Donna. The ITSm Process Design Guide: Developing, Reengineering, and Improving IT Service Management. Ft. Lauderdale, Fla.: J. Ross Pub., 2010.
Cita MLA (9a ed.)
Knapp, Donna. The ITSm Process Design Guide: Developing, Reengineering, and Improving IT Service Management. J. Ross Pub., 2010.
Precaución: Estas citas no son 100% exactas.