Knapp, D. (2010). The ITSm process design guide: Developing, reengineering, and improving IT service management. J. Ross Pub..
Successfully copied to clipboard
Copying to clipboard failed
Chicago Style (17th ed.) Citation
Knapp, Donna. The ITSm Process Design Guide: Developing, Reengineering, and Improving IT Service Management. Ft. Lauderdale, Fla.: J. Ross Pub., 2010.
Successfully copied to clipboard
Copying to clipboard failed
MLA引文
Knapp, Donna. The ITSm Process Design Guide: Developing, Reengineering, and Improving IT Service Management. J. Ross Pub., 2010.
Successfully copied to clipboard
Copying to clipboard failed
警告：這些引文格式不一定是100％准確.