Citizen relationship management a study of CRM in government /

Citizen relationship management a study of CRM in government /

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Bibliographic Details
Main Author: Schellong, Alexander
Corporate Author: ebrary, Inc
Format: Thesis Electronic eBook
Language:English
Published: Frankfurt am Main : Lang, c2008.
Series:European university studies. Series XXXI, Politics = Publications universitaires européennes. Série XXXI, Politics = Europäische Hochschulschriften. Reihe XXXI, Politik, Bd. 560
Subjects:
Municipal government > Public relations > United States.
Local government > Public relations > United States.
Customer relations > Management.
Internet in public administration > United States.
Municipal government > United States > Case studies.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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Description
Physical Description:xx, 242 p. : ill.
Bibliography:Includes bibliographical references (p. 195-239) and index.
ISSN:0721-3654 ;

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