Citizen relationship management a study of CRM in government /
Saved in:
| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Thesis Electronic eBook |
| Language: | English |
| Published: |
Frankfurt am Main :
Lang,
c2008.
|
| Series: | European university studies. Series XXXI, Politics = Publications universitaires européennes. Série XXXI, Politics = Europäische Hochschulschriften. Reihe XXXI, Politik,
Bd. 560 |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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MARC
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| 010 | |z 2009378278 | ||
| 020 | |z 9783631578445 (pbk.) | ||
| 020 | |z 363157844X (pbk.) | ||
| 020 | |z 9783631578445 | ||
| 020 | |z 9783653010596 (e-book) | ||
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| 050 | 1 | 4 | |a JS344.P8 |b S34 2008eb |
| 082 | 0 | 4 | |a 659.2/93208080973 |2 22 |
| 100 | 1 | |a Schellong, Alexander. | |
| 245 | 1 | 0 | |a Citizen relationship management |h [electronic resource] : |b a study of CRM in government / |c Alexander Schellong. |
| 246 | 3 | |a Citizen relationship management, a study of customer relationship management in government | |
| 260 | |a Frankfurt am Main : |b Lang, |c c2008. | ||
| 300 | |a xx, 242 p. : |b ill. | ||
| 490 | 0 | |a European university studies. Series XXXI, Politics = Publications universitaires européennes. Série XXXI, Politics = Europäische Hochschulschriften. Reihe XXXI, Politik, |x 0721-3654 ; |v Bd. 560 | |
| 502 | |a Thesis (doctoral)--Universität Frankfurt (Main), 2008. | ||
| 504 | |a Includes bibliographical references (p. 195-239) and index. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2011. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Municipal government |x Public relations |z United States. | |
| 650 | 0 | |a Local government |x Public relations |z United States. | |
| 650 | 0 | |a Customer relations |x Management. | |
| 650 | 0 | |a Internet in public administration |z United States. | |
| 650 | 0 | |a Municipal government |z United States |v Case studies. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10601404 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 145840 |d 145840 | ||