Citizen relationship management a study of CRM in government /

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Detalhes bibliográficos
Autor principal:	Schellong, Alexander
Autor Corporativo:	ebrary, Inc
Formato:	Thesis Recurso Electrónico livro electrónico
Idioma:	inglês
Publicado em:	Frankfurt am Main : Lang, c2008.
Colecção:	European university studies. Series XXXI, Politics = Publications universitaires européennes. Série XXXI, Politics = Europäische Hochschulschriften. Reihe XXXI, Politik, Bd. 560
Assuntos:	Municipal government > Public relations > United States. Local government > Public relations > United States. Customer relations > Management. Internet in public administration > United States. Municipal government > United States > Case studies. Electronic books.
Acesso em linha:	An electronic book accessible through the World Wide Web; click to view
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