APA način citiranja (7. izdanje)
Schellong, A. (2008). Citizen relationship management: A study of CRM in government. Lang.
Čikaški stil citiranja (17. izdanje)
Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Frankfurt am Main: Lang, 2008.
MLA način citiranja (9. izdanje)
Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Lang, 2008.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.