Schellong, A. (2008). Citizen relationship management: A study of CRM in government. Lang.
芝加哥风格引文Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Frankfurt am Main: Lang, 2008.
MLA引文Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Lang, 2008.
警告：这些引文格式不一定是100％准确.