The service edge : 101 companies that profit customer care /
Gorde:
| Egile nagusia: | |
|---|---|
| Formatua: | Liburua |
| Hizkuntza: | ingelesa |
| Argitaratua: |
New York :
Penguin,
c1989.
|
| Gaiak: | |
| Etiketak: |
Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!
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MARC
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| 100 | 1 | |a Zemke, Ron. | |
| 245 | 1 | 4 | |a The service edge : |b 101 companies that profit customer care / |c by Ron Zemke. |
| 260 | |a New York : |b Penguin, |c c1989. | ||
| 300 | |a xviii, 584 p. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Customer service |x United States. | |
| 650 | 0 | |a Service industries |x United States. | |
| 908 | |a 060628 | ||
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