Enhancing customer experience in the service industry : a global perspective /
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| Other Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Newcastle upon Tyne, England :
Cambridge Scholars Publishing,
2015.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 005 | 20171002070555.0 | ||
| 006 | m o d | | ||
| 007 | cr cn||||||||| | ||
| 008 | 160621t20152015enk ob 000 0 eng d | ||
| 020 | |z 9781443884969 | ||
| 020 | |a 9781443886192 (e-book) | ||
| 035 | |a (MiAaPQ)ebr11216006 | ||
| 040 | |a MiAaPQ |b eng |e rda |e pn |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.5 |b .E543 2015eb | |
| 082 | 0 | 4 | |a 658.812 |2 23 |
| 245 | 0 | 0 | |a Enhancing customer experience in the service industry : |b a global perspective / |c edited by Levent Altinay and Surya Poudel. |
| 264 | 1 | |a Newcastle upon Tyne, England : |b Cambridge Scholars Publishing, |c 2015. | |
| 264 | 4 | |c ©2015 | |
| 300 | |a 1 online resource (283 pages) | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references at the end of each chapters. | ||
| 588 | |a Description based on online resource; title from PDF title page (ebrary, viewed June 17, 2016). | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Service industries |x Customer services. | |
| 650 | 0 | |a Service industries |v Case studies. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Altinay, Levent, |e editor. | |
| 700 | 1 | |a Poudel, Surya, |e editor. | |
| 776 | 0 | 8 | |i Print version: |t Enhancing customer experience in the service industry : a global perspective. |d Newcastle upon Tyne, England : Cambridge Scholars Publishing, c2015 |h vi, 277 pages |z 9781443884969 |
| 797 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=11216006 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 187719 |d 187719 | ||