Qiu, R. G. (2014). Service science: The foundations of service engineering and management. Wiley.
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Citação norma Chicago
Qiu, Robin G. Service Science: The Foundations of Service Engineering and Management. Hoboken, New Jersey: Wiley, 2014.
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Citação norma MLA
Qiu, Robin G. Service Science: The Foundations of Service Engineering and Management. Wiley, 2014.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.