Cita APA (7th ed.)

Qiu, R. G. (2014). Service science: The foundations of service engineering and management. Wiley.

Cita Chicago (17th ed.)

Qiu, Robin G. Service Science: The Foundations of Service Engineering and Management. Hoboken, New Jersey: Wiley, 2014.

Cita MLA (9th ed.)

Qiu, Robin G. Service Science: The Foundations of Service Engineering and Management. Wiley, 2014.