The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /

Lignende værker

• When customers talk --turn what they tell you into sales /
  af: Gross, T. Scott
  Udgivet: (2005)
• Strategic customer management strategizing the sales organization /
  af: Piercy, Nigel
  Udgivet: (2009)
• Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  af: Goodman, John A.
  Udgivet: (2009)
• The customer-driven company : moving from talk to action /
  af: Whiteley, Richard C.
  Udgivet: (1991)
• Service recovery and service continuity
  Udgivet: (2005)