Integrated measurement-- KPIs and metrics for ITSM : a narrative account /

I tiakina i:
Ngā taipitopito rārangi puna kōrero
Kaituhi matua: McLean, Daniel (ITSM Consultant)
Hōputu: Tāhiko īPukapuka
Reo:Ingarihi
I whakaputaina: Ely, Cambridgeshire : IT Governance Publishing, 2013.
Ngā marau:
Urunga tuihono:An electronic book accessible through the World Wide Web; click to view
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