Integrated measurement-- KPIs and metrics for ITSM : a narrative account /

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Bibliografische gegevens
Hoofdauteur:	McLean, Daniel (ITSM Consultant)
Formaat:	Elektronisch E-boek
Taal:	Engels
Gepubliceerd in:	Ely, Cambridgeshire : IT Governance Publishing, 2013.
Onderwerpen:	Performance technology. Performance standards. Information technology > Management. Information technology > Quality control. Electronic books.
Online toegang:	An electronic book accessible through the World Wide Web; click to view
Tags:	Voeg label toe Geen labels, Wees de eerste die dit record labelt!

MARC


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020			\|a 9781849284868 (ebook)
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035			\|a (CaPaEBR)ebr10772231
035			\|a (OCoLC)858925961
040			\|a CaPaEBR \|b eng \|e rda \|e pn \|c CaPaEBR
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082	0	4	\|a 658.4/013 \|2 23
100	1		\|a McLean, Daniel \|c (ITSM Consultant)
245	1	0	\|a Integrated measurement-- KPIs and metrics for ITSM : \|b a narrative account / \|c Daniel McLean.
264		1	\|a Ely, Cambridgeshire : \|b IT Governance Publishing, \|c 2013.
300			\|a 1 online resource (175 pages)
336			\|a text \|2 rdacontent
337			\|a computer \|2 rdamedia
338			\|a online resource \|2 rdacarrier
588			\|a Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).
590			\|a Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650		0	\|a Performance technology.
650		0	\|a Performance standards.
650		0	\|a Information technology \|x Management.
650		0	\|a Information technology \|x Quality control.
655		0	\|a Electronic books.
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856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10772231 \|z An electronic book accessible through the World Wide Web; click to view
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