Anticipate know what your customers want before they do /

Anticipate know what your customers want before they do /

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Bibliographic Details
Main Author: Thomas, Bill, 1955-
Corporate Author: ebrary, Inc
Other Authors: Tobe, Jeff
Format: Electronic eBook
Language:English
Published: Hoboken, N.J. : John Wiley & Sons, 2013.
Subjects:
Customer relations.
Strategic planning.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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008 120907s2013 njua sb 001 0 eng d
010 |z  2012035833 
020 |z 9781118356913 (cloth : alk. paper) 
020 |z 9781118420232 (e-book) 
035 |a (CaPaEBR)ebr10615072 
035 |a (OCoLC)820147129 
040 |a CaPaEBR  |c CaPaEBR 
050 1 4 |a HF5415.5  |b .T63 2013eb 
082 0 4 |a 658.8/342  |2 23 
100 1 |a Thomas, Bill,  |d 1955- 
245 1 0 |a Anticipate  |h [electronic resource] :  |b know what your customers want before they do /  |c Bill Thomas, Jeff Tobe. 
260 |a Hoboken, N.J. :  |b John Wiley & Sons,  |c 2013. 
300 |a v, 218 p. :  |b ill. 
504 |a Includes bibliographical references and index. 
505 0 |a Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain. 
533 |a Electronic reproduction.  |b Palo Alto, Calif. :  |c ebrary,  |d 2011.  |n Available via World Wide Web.  |n Access may be limited to ebrary affiliated libraries. 
650 0 |a Customer relations. 
650 0 |a Strategic planning. 
655 7 |a Electronic books.  |2 local 
700 1 |a Tobe, Jeff. 
710 2 |a ebrary, Inc. 
856 4 0 |u http://site.ebrary.com/lib/daystar/Doc?id=10615072  |z An electronic book accessible through the World Wide Web; click to view 
908 |a 170314 
942 0 0 |c EB 
999 |c 147659  |d 147659 

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