Anticipate know what your customers want before they do /

Gorde:
Xehetasun bibliografikoak
Egile nagusia: Thomas, Bill, 1955-
Erakunde egilea: ebrary, Inc
Beste egile batzuk: Tobe, Jeff
Formatua: Baliabide elektronikoa eBook
Hizkuntza:ingelesa
Argitaratua: Hoboken, N.J. : John Wiley & Sons, 2013.
Gaiak:
Sarrera elektronikoa:An electronic book accessible through the World Wide Web; click to view
Etiketak: Etiketa erantsi
Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!
Aurkibidea:
  • Strategy: creating and destroying customer value
  • Doing the right things for the wrong reasons
  • Not all customers are good customers
  • When customers speak who hears them?
  • Input is vital but involvement multiplies the value
  • It takes two
  • Customer focus is a process, not an event
  • Culture, the soft stuff is the hard stuff
  • Managing change, performance & talent
  • Leveraging your culture and value chain.