Anticipate know what your customers want before they do /

-д хадгалсан:
Номзүйн дэлгэрэнгүй
Үндсэн зохиолч: Thomas, Bill, 1955-
Байгууллагын зохиогч: ebrary, Inc
Бусад зохиолчид: Tobe, Jeff
Формат: Цахим Цахим ном
Хэл сонгох:англи
Хэвлэсэн: Hoboken, N.J. : John Wiley & Sons, 2013.
Нөхцлүүд:
Онлайн хандалт:An electronic book accessible through the World Wide Web; click to view
Шошгууд: Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
Агуулга:
  • Strategy: creating and destroying customer value
  • Doing the right things for the wrong reasons
  • Not all customers are good customers
  • When customers speak who hears them?
  • Input is vital but involvement multiplies the value
  • It takes two
  • Customer focus is a process, not an event
  • Culture, the soft stuff is the hard stuff
  • Managing change, performance & talent
  • Leveraging your culture and value chain.