The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /

Samankaltaisia teoksia

• Customer relationship management how to turn a good business into a great one! /
  Tekijä: Roberts-Phelps, Graham
  Julkaistu: (2001)
• Customer experience management a revolutionary approach to connecting with your customers /
  Tekijä: Schmitt, Bernd
  Julkaistu: (2003)
• Total customer value management : transforming business thinking /
  Tekijä: Mahajan, Gautam, 1946-
  Julkaistu: (2010)
• Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships /
  Tekijä: Malhotra, Naresh K., et al.
  Julkaistu: (2016)
• Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
  Tekijä: Cundari, Aldo
  Julkaistu: (2015)