Stratten, S. (2012). The book of business awesome: How engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do. John Wiley & Sons, Inc..
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Tohutoru Kātū Chicago (17th ed.)
Stratten, Scott. The Book of Business Awesome: How Engaging Your Customers and Employees Can Make Your Business Thrive ; The Book of Business Unawesome : The Cost of Not Listening, Engaging, or Being Great at What You Do. Hoboken, N.J.: John Wiley & Sons, Inc., 2012.
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Tohutoro MLA (9th ed.)
Stratten, Scott. The Book of Business Awesome: How Engaging Your Customers and Employees Can Make Your Business Thrive ; The Book of Business Unawesome : The Cost of Not Listening, Engaging, or Being Great at What You Do. John Wiley & Sons, Inc., 2012.
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