QUIS 9 symposium service excellence in management /

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Bibliographic Details
Corporate Author: ebrary, Inc
Other Authors: Evardsson, Bo, Gustafsson, Anders
Format: Electronic eBook
Language:English
Published: Bradford, England : Emerald Group Publishing, c2005.
Series:Managing service quality an international journal ; v.15, no. 2
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
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