Positively outrageous service how to delight and astound your customers and win them for life /

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书目详细资料
主要作者:	Gross, T. Scott
企业作者:	ebrary, Inc
格式:	电子电子书
语言:	英语
出版:	Chicago : Dearborn Trade, 2004.
版:	2nd ed.
主题:	Customer relations. Customer services. Electronic books.
在线阅读:	An electronic book accessible through the World Wide Web; click to view
标签:	添加标签没有标签, 成为第一个标记此记录!

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008	040525s2004 ilu gs 001 0 eng d
020			\|z 0793188237 (pbk.)
035			\|a (CaPaEBR)ebr10062699
035			\|a (OCoLC)60038256
040			\|a CaPaEBR \|c CaPaEBR
050	1	4	\|a HF5415.5 \|b .G76 2004eb
082	0	4	\|a 658.8/12 \|2 21
100	1		\|a Gross, T. Scott.
245	1	0	\|a Positively outrageous service \|h [electronic resource] : \|b how to delight and astound your customers and win them for life / \|c T. Scott Gross.
250			\|a 2nd ed.
260			\|a Chicago : \|b Dearborn Trade, \|c 2004.
300			\|a xii, 211 p.
500			\|a Includes index.
505	0		\|a In the beginning -- More POS stories -- Sam walton's killing me! -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it! -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox.
533			\|a Electronic reproduction. \|b Palo Alto, Calif. : \|c ebrary, \|d 2009. \|n Available via World Wide Web. \|n Access may be limited to ebrary affiliated libraries.
650		0	\|a Customer relations.
650		0	\|a Customer services.
655		7	\|a Electronic books. \|2 local
710	2		\|a ebrary, Inc.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10062699 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 63629 \|d 63629