Service management : operations, strategy, information technology /
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| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston :
McGraw-Hill,
c2008.
|
| Edition: | 6th ed. |
| Subjects: | |
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MARC
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| 020 | |a 9780077228491 : | ||
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| 100 | 1 | |a Fitzsimmons, James A. | |
| 245 | 1 | 0 | |a Service management : |b operations, strategy, information technology / |c James A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | |a 6th ed. | ||
| 260 | |a Boston : |b McGraw-Hill, |c c2008. | ||
| 300 | |a xvii, 537 p : |b ill. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Service industries |x Management. | |
| 700 | 1 | |a Fitzsimmons, Mona. | |
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