Service management : operations, strategy, information technology /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston :
McGraw-Hill,
c2008.
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| Edition: | 6th ed. |
| Subjects: | |
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| Physical Description: | xvii, 537 p : ill. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780077228491 : |