Mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance /
This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people...
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
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| Edition: | 1st ed. |
| Series: | 2012 digital library.
Operations and supply chain management collection. |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- List of figures
- List of tables
- How to use this book
- Introduction
- Objectives of this book
- 1. Knowing what we know
- 2. Systems, processes, organizations, and workflows
- 3. Workflow mapping fundamentals
- 4. WFMA data collection and analysis
- 5. WFMA and knowledge management
- 6. WFMA and dynamic modeling
- Appendix 1. A brief summary of the NAVAIR study
- Appendix 2. A partial list of process mapping software
- Notes
- References
- About the author
- Index.