Kmetz, J. L. (2012). Mapping workflows and managing knowledge: Capturing formal and tacit knowledge to improve performance. Business Expert Press.
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Citação norma Chicago
Kmetz, John L. Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press, 2012.
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Citação norma MLA
Kmetz, John L. Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. Business Expert Press, 2012.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.