Citace podle APA (7th ed.)
Kmetz, J. L. (2012). Mapping workflows and managing knowledge: Capturing formal and tacit knowledge to improve performance. Business Expert Press.
Citace podle Chicago (17th ed.)
Kmetz, John L. Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press, 2012.
Citace podle MLA (9th ed.)
Kmetz, John L. Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. Business Expert Press, 2012.
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