Virtual reference training the complete guide to providing anytime, anywhere answers /

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Detalhes bibliográficos
Autor principal: Hirko, Buff
Autor Corporativo: ebrary, Inc
Outros Autores: Ross, Mary Bucher, 1948-
Formato: Recurso Eletrônico livro eletrônico
Idioma:inglês
Publicado em: Chicago : American Library Association, 2004.
Assuntos:
Acesso em linha:An electronic book accessible through the World Wide Web; click to view
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Sumário:
  • Beyond shazam! : training for virtual reference
  • Introduction, Washington's Statewide Virtual Reference Project
  • Core competencies : knowledge, skills, and aptitudes needed for virtual reference
  • Learning through using : the constructivist approach
  • Multiple ways of learning : face-to-face and online, individual and collaborative
  • Getting started : curriculum development
  • Learning activities : taking the user perspective
  • Model reference : online behaviors
  • Evaluation, modification, and follow-up.