Virtual reference training the complete guide to providing anytime, anywhere answers /

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Detalhes bibliográficos
Autor principal:	Hirko, Buff
Autor Corporativo:	ebrary, Inc
Outros Autores:	Ross, Mary Bucher, 1948-
Formato:	Recurso Eletrônico livro eletrônico
Idioma:	inglês
Publicado em:	Chicago : American Library Association, 2004.
Assuntos:	Electronic reference services (Libraries) > Study and teaching > Washington (State) > Case studies. Electronic reference services (Libraries) > Study and teaching. Reference librarians > Training of. Reference librarians > In-service training. Electronic books.
Acesso em linha:	An electronic book accessible through the World Wide Web; click to view
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Sumário:

Beyond shazam! : training for virtual reference
Introduction, Washington's Statewide Virtual Reference Project
Core competencies : knowledge, skills, and aptitudes needed for virtual reference
Learning through using : the constructivist approach
Multiple ways of learning : face-to-face and online, individual and collaborative
Getting started : curriculum development
Learning activities : taking the user perspective
Model reference : online behaviors
Evaluation, modification, and follow-up.

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