Cases in call center management great ideas (th)at work /

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Bibliographic Details
Main Author: Feinberg, Richard, 1950-
Corporate Author: ebrary, Inc
Other Authors: Ruyter, Ko de, Bennington, Lynne
Format: Electronic eBook
Language:English
Published: West Lafayette, Ind. : Ichor Business Books, c2005.
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Online Access:An electronic book accessible through the World Wide Web; click to view
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Description
Physical Description:x, 356 p. : ill.
Bibliography:Includes bibliographical references (p. 341-351) and index.