Cites del registre
Cita APA (7th ed.)
Feinberg, R., Ruyter, K. d., & Bennington, L. (2005). Cases in call center management: Great ideas (th)at work. Ichor Business Books.
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Cita Chicago (17th ed.)
Feinberg, Richard, Ko de Ruyter, i Lynne Bennington. Cases in Call Center Management: Great Ideas (th)at Work. West Lafayette, Ind.: Ichor Business Books, 2005.
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Cita MLA (9th ed.)
Feinberg, Richard, et al. Cases in Call Center Management: Great Ideas (th)at Work. Ichor Business Books, 2005.
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Atenció: Aquestes cites poden no estar 100% correctes.