Citazione Stile APA (7a Edizione)
Feinberg, R., Ruyter, K. d., & Bennington, L. (2005). Cases in call center management: Great ideas (th)at work. Ichor Business Books.
Citazione stile Chigago Style (17a edizione)
Feinberg, Richard, Ko de Ruyter, e Lynne Bennington. Cases in Call Center Management: Great Ideas (th)at Work. West Lafayette, Ind.: Ichor Business Books, 2005.
Citatione MLA (9a ed.)
Feinberg, Richard, et al. Cases in Call Center Management: Great Ideas (th)at Work. Ichor Business Books, 2005.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.