The customer management scorecard managing CRM for profit /

The customer management scorecard managing CRM for profit /

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Bibliographic Details
Main Author: Woodcock, Neil
Corporate Author: ebrary, Inc
Other Authors: Stone, Merlin, 1948-, Foss, Bryan
Format: Electronic eBook
Language:English
Published: London ; Sterling, VA : Kogan Page, 2003.
Subjects:
Customer relations > Management.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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MARC

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020 |z 0749438959 
035 |a (CaPaEBR)ebr10074928 
035 |a (OCoLC)60377492 
040 |a CaPaEBR  |c CaPaEBR 
050 1 4 |a HF5415.5  |b .W66 2003eb 
082 0 4 |a 658.8/12  |2 21 
100 1 |a Woodcock, Neil. 
245 1 4 |a The customer management scorecard  |h [electronic resource] :  |b managing CRM for profit /  |c Neil Woodcocks, Merlin Stone, Bryan Foss. 
260 |a London ;  |a Sterling, VA :  |b Kogan Page,  |c 2003. 
300 |a xviii, 428 p. :  |b ill. 
504 |a Includes bibliographical references and index. 
533 |a Electronic reproduction.  |b Palo Alto, Calif. :  |c ebrary,  |d 2013.  |n Available via World Wide Web.  |n Access may be limited to ebrary affiliated libraries. 
650 0 |a Customer relations  |x Management. 
655 7 |a Electronic books.  |2 local 
700 1 |a Stone, Merlin,  |d 1948- 
700 1 |a Foss, Bryan. 
710 2 |a ebrary, Inc. 
856 4 0 |u http://site.ebrary.com/lib/daystar/Doc?id=10074928  |z An electronic book accessible through the World Wide Web; click to view 
908 |a 170314 
942 0 0 |c EB 
999 |c 66401  |d 66401 

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