APA (7e ed.) Bronvermelding
Woodcock, N., Stone, M., & Foss, B. (2003). The customer management scorecard: Managing CRM for profit. Kogan Page.
Chicago (17e ed.) Bronvermelding
Woodcock, Neil, Merlin Stone, en Bryan Foss. The Customer Management Scorecard: Managing CRM for Profit. London ; Sterling, VA: Kogan Page, 2003.
MLA (9e ed.) Bronvermelding
Woodcock, Neil, et al. The Customer Management Scorecard: Managing CRM for Profit. Kogan Page, 2003.
Let op: Deze citaties zijn niet altijd 100% accuraat.