Managing quality customer service a practical guide for establishing a service operation /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Los Altos, Calif. :
Crisp,
c1989.
|
| Series: | Fifty-Minute series.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 007 | cr cn||||||||| | ||
| 008 | 040811s1989 caua gsb 000 0 eng d | ||
| 020 | |z 0931961831 | ||
| 035 | |a (CaPaEBR)ebr10058832 | ||
| 035 | |a (OCoLC)70772804 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .M37 1989eb |
| 100 | 1 | |a Martin, William B. | |
| 245 | 1 | 0 | |a Managing quality customer service |h [electronic resource] : |b a practical guide for establishing a service operation / |c William B. Martin. |
| 260 | |a Los Altos, Calif. : |b Crisp, |c c1989. | ||
| 300 | |a viii, 94 p. : |b ill. | ||
| 490 | 1 | |a Fifty-Minute series | |
| 504 | |a Includes bibliographical references. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2009. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 830 | 0 | |a Fifty-Minute series. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10058832 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 62744 |d 62744 | ||