Record citatie

APA (7e ed.) Bronvermelding
Martin, W. B. (1989). Managing quality customer service: A practical guide for establishing a service operation. Crisp.
Chicago (17e ed.) Bronvermelding
Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Los Altos, Calif.: Crisp, 1989.
MLA (9e ed.) Bronvermelding
Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Crisp, 1989.
Let op: Deze citaties zijn niet altijd 100% accuraat.