Cita APA (7a ed.)
Martin, W. B. (1989). Managing quality customer service: A practical guide for establishing a service operation. Crisp.
Cita Chicago Style (17a ed.)
Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Los Altos, Calif.: Crisp, 1989.
Cita MLA (9a ed.)
Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Crisp, 1989.
Precaución: Estas citas no son 100% exactas.