From selling to serving the essence of client creation /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago, IL :
Dearborn Trade Publishing,
c2004.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 005 | 20171002053518.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 040204s2004 ilu sb 001 0 eng d | ||
| 020 | |z 0793192072 (6x9 hardcover) | ||
| 035 | |a (CaPaEBR)ebr10052972 | ||
| 035 | |a (OCoLC)60365300 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .C38 2004eb |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Cassara, Lou. | |
| 245 | 1 | 0 | |a From selling to serving |h [electronic resource] : |b the essence of client creation / |c Lou Cassara. |
| 260 | |a Chicago, IL : |b Dearborn Trade Publishing, |c c2004. | ||
| 300 | |a xxii, 272 p. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Be a first rate version of yourself -- The essence of attraction -- The power of your authentic intentions -- Discovering your value -- Knowing why people work with you -- Communicating clearly, effectively, and with purpose -- The energy of relationships -- The language of trust -- The caring conversation -- Identifying your real products -- Saying what you mean, meaning what you say -- Connecting to your client's real needs -- The moment of truth -- Vision precedes action -- The factors that influence decisions -- Empowering people to commit -- Converting obstacles to opportunities -- Aligning intentions with actions. | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2009. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Selling. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10052972 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 59891 |d 59891 | ||