Why service stinks ... and exactly what to do about it
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago, Ill. :
Dearborn Trade,
2003.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 035 | |a (CaPaEBR)ebr10044109 | ||
| 035 | |a (OCoLC)54360207 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .G76 2003eb |
| 100 | 1 | |a Gross, T. Scott. | |
| 245 | 1 | 0 | |a Why service stinks ... and exactly what to do about it |h [electronic resource] / |c T. Scott Gross. |
| 260 | |a Chicago, Ill. : |b Dearborn Trade, |c 2003. | ||
| 300 | |a 240 p. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2009. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10044109 |z An electronic book accessible through the World Wide Web; click to view |
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| 942 | 0 | 0 | |c EB |
| 999 | |c 58457 |d 58457 | ||