APA (7th ed.) Citation
Gross, T. S. (2003). Why service stinks ... and exactly what to do about it. Dearborn Trade.
Chicago Style (17th ed.) Citation
Gross, T. Scott. Why Service Stinks ... and Exactly What to Do About It. Chicago, Ill.: Dearborn Trade, 2003.
MLA (9th ed.) Citation
Gross, T. Scott. Why Service Stinks ... and Exactly What to Do About It. Dearborn Trade, 2003.
Warning: These citations may not always be 100% accurate.