APA (7e ed.) Bronvermelding
Gross, T. S. (2003). Why service stinks ... and exactly what to do about it. Dearborn Trade.
Chicago (17e ed.) Bronvermelding
Gross, T. Scott. Why Service Stinks ... and Exactly What to Do About It. Chicago, Ill.: Dearborn Trade, 2003.
MLA (9e ed.) Bronvermelding
Gross, T. Scott. Why Service Stinks ... and Exactly What to Do About It. Dearborn Trade, 2003.
Let op: Deze citaties zijn niet altijd 100% accuraat.