Delivering knock your socks off service
Na minha lista:
| Autor principal: | |
|---|---|
| Autor Corporativo: | |
| Formato: | Recurso Electrónico livro electrónico |
| Idioma: | inglês |
| Publicado em: |
New York : London :
AMACOM ; McGraw-Hill,
2003.
|
| Edição: | 3rd ed. |
| Colecção: | Performance research associates.
|
| Assuntos: | |
| Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
| Tags: |
Sem tags, seja o primeiro a adicionar uma tag!
|
Registos relacionados: Delivering knock your socks off service
- Surprise! : The secret to customer loyalty in the service sector /
- Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
- Enhancing customer experience in the service industry : a global perspective /
- Designing service processes to unlock value
- Quality of experience engineering for customer added value services : from evaluation to monitoring /
- Supply chain performance and evaluation models /