Sherman, H. D., & Zhu, J. (2006). Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA). Springer US. https://doi.org/10.1007/0-387-33231-6
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Chicago-čujuhus (17. p.)
Sherman, H. David, juo Joe Zhu. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA). Boston, MA: Springer US, 2006. https://doi.org/10.1007/0-387-33231-6.
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MLA-čujuhus (9. p.)
Sherman, H. David, juo Joe Zhu. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA). Springer US, 2006. https://doi.org/10.1007/0-387-33231-6.
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