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|a Schonberger, Richard J.
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|a Operations management :
|b improving customer service /
|c Richard J Schonberger.
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| 250 |
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|a 4th.
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| 260 |
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|a Homewood :
|b Irwin,
|c c1991.
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| 300 |
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|a 926 p.
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|a Production management.
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|a Knod Edward M.
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