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|a Smith, Ian.
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|a Meeting customer needs /
|c Ian Smith.
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| 250 |
|
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|a 3rd ed.
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| 260 |
|
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|a Amsterdam :
|b Elsevier,
|c c2003.
|
| 300 |
|
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|a 218 p.
|
| 504 |
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|a Includes bibliographical references and index.
|
| 541 |
|
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|a Gabby Books
|c Purchase
|d Nov. 2009
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| 650 |
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0 |
|a Customer service.
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| 650 |
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|a Marketing.
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