Meeting customer needs /

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• The ultimate online customer service guide how to connect with your customers to sell more! /
  Dahkki: Collier, Marsha
  Almmustuhtton: (2011)
• Services marketing : integrating customer focus across the firm /
  Dahkki: Zeithaml, Valarie A.
  Almmustuhtton: (2009)
• Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
  Dahkki: Fragasso, Philip M., 1950-
  Almmustuhtton: (2008)
• Perception of a difference the power in buying, marketing and selling customer care /
  Dahkki: Zimmerman, Wesley
  Almmustuhtton: (2005)
• Surprise! : The secret to customer loyalty in the service sector /
  Dahkki: Magnini, Vincent P.
  Almmustuhtton: (2015)