The role of strategic human resource practices on provision of quality customer service in the banking industry : a case of Kenya Commercial Bank /
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Nairobi, Kenya :
Daystar University,
2013.
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| Subjects: | |
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MARC
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| 100 | |a Kariuki, Eunice Mwihaki. | ||
| 245 | |a The role of strategic human resource practices on provision of quality customer service in the banking industry : |b a case of Kenya Commercial Bank / |c Eunice Mwihaki Kariuki. | ||
| 260 | |a Nairobi, Kenya : |b Daystar University, |c 2013. | ||
| 300 | |a xii, 136 p. | ||
| 500 | |a A project report presented to the School of Business & Economics of Daystar University Nairobi, Kenya in partial fulfillment of the requirement for the degree of Master of Business Administration in Strategic Management. | ||
| 650 | |a Human resource practices. | ||
| 650 | |a Quality customer service. | ||
| 908 | |a 140411 | ||
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