The role of strategic human resource practices on provision of quality customer service in the banking industry : a case of Kenya Commercial Bank /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Nairobi, Kenya :
Daystar University,
2013.
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| Subjects: | |
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| Item Description: | A project report presented to the School of Business & Economics of Daystar University Nairobi, Kenya in partial fulfillment of the requirement for the degree of Master of Business Administration in Strategic Management. |
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| Physical Description: | xii, 136 p. |