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20171002021234.0 |
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|a TS156.6
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|a Crosby, Philip B.
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|a Quality without tears :
|b the art of hassle-free management /
|c by Philip B. Crosby.
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| 260 |
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|a New York :
|b Plume,
|c c1984.
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| 300 |
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|a ix, 205 p.
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
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|a Quality assurance.
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|a 061127
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