Crosby, P. B. (1984). Quality without tears: The art of hassle-free management. Plume.
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Citação norma Chicago
Crosby, Philip B. Quality Without Tears: The Art of Hassle-free Management. New York: Plume, 1984.
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Citação norma MLA
Crosby, Philip B. Quality Without Tears: The Art of Hassle-free Management. Plume, 1984.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.