The experience : the 5 principles of Disney service and relationship excellence /

Saved in:

Bibliographic Details
Main Authors:	Loeffler, Bruce (Author), Church, Brian T. (Author)
Format:	Electronic eBook
Language:	English
Published:	Hoboken, New Jersey : Wiley, 2015.
Subjects:	Walt Disney Company. Customer services. Customer relations. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000nam a2200000 i 4500
001	0000192835
005	20171002065911.0
006	m o d
007	cr cn\|\|\|\|\|\|\|\|\|
008	150416t20152015njua o 001 0 eng d
020			\|z 9781119028659
020			\|a 9781119028673 (e-book)
020			\|a 9781119028772 (e-book)
035			\|a (CaPaEBR)ebr11041072
040			\|a CaPaEBR \|b eng \|e rda \|e pn \|c CaPaEBR
050	1	4	\|a PN1999.W27 \|b .L644 2015eb
082	0	4	\|a 384.80979494 \|2 23
100	1		\|a Loeffler, Bruce, \|e author.
245	1	4	\|a The experience : \|b the 5 principles of Disney service and relationship excellence / \|c Bruce Loeffler and Brian T. Church.
264		1	\|a Hoboken, New Jersey : \|b Wiley, \|c 2015.
264		4	\|c ©2015
300			\|a 1 online resource (307 pages) : \|b illustrations
336			\|a text \|2 rdacontent
337			\|a computer \|2 rdamedia
338			\|a online resource \|2 rdacarrier
500			\|a Includes index.
588			\|a Description based on online resource; title from PDF title page (ebrary, viewed April 16, 2015).
590			\|a Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
610	2	0	\|a Walt Disney Company.
650		0	\|a Customer services.
650		0	\|a Customer relations.
655		0	\|a Electronic books.
700	1		\|a Church, Brian T., \|e author.
776	0	8	\|i Print version: \|a Loeffler, Bruce. \|t Experience : the 5 principles of Disney service and relationship excellence. \|d Hoboken, New Jersey : Wiley, c2015 \|h ix, 294 pages \|z 9781119028659
797	2		\|a ebrary.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=11041072 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 181968 \|d 181968