Complex service delivery processes : strategy to operations /
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2010.
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| Edition: | Second edition. |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- Toward value and strategic advantage through rigorous execution
- The nature of value
- The nature of processes
- Think globally, act locally
- Professional service delivery processes
- Managing a process
- Connecting value to processes : the techniques
- The learning cycle and the kaizen event
- Doing things better : improving an existing process
- Doing things right the first time : designing a process that works
- The approaches to and practice of continuous improvement
- Personal processes : wellness and the one-person business.