Cita APA (7th ed.)
Harvey, J. (2010). Complex service delivery processes: Strategy to operations (Second edition.). ASQ Quality Press.
Cita Chicago (17th ed.)
Harvey, Jean. Complex Service Delivery Processes: Strategy to Operations. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2010.
Cita MLA (9th ed.)
Harvey, Jean. Complex Service Delivery Processes: Strategy to Operations. Second edition. ASQ Quality Press, 2010.
Atenció: Aquestes cites poden no estar 100% correctes.