Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

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Bibliografski detalji
Glavni autor: Blunt, Carolyn
Daljnji autori: Hill-Wilson, Martin, Ward, Andrew
Format: Elektronički e-knjiga
Jezik:engleski
Izdano: Chichester, England : Wiley, 2013.
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Online pristup:An electronic book accessible through the World Wide Web; click to view
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