APA(7版)引用形式
Blunt, C., Hill-Wilson, M., & Ward, A. (2013). Delivering effective social customer service: How to redefine the way you manage customer experience and your corporate reputation. Wiley.
Chicagoスタイル(17版)引用形式
Blunt, Carolyn, Martin Hill-Wilson, , Andrew Ward. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Chichester, England: Wiley, 2013.
MLA(9版)引用形式
Blunt, Carolyn, et al. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Wiley, 2013.
警告: この引用は必ずしも正確ではありません.