Tohutoro APA (7th ed.)
Blunt, C., Hill-Wilson, M., & Ward, A. (2013). Delivering effective social customer service: How to redefine the way you manage customer experience and your corporate reputation. Wiley.
Tohutoru Kātū Chicago (17th ed.)
Blunt, Carolyn, Martin Hill-Wilson, me Andrew Ward. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Chichester, England: Wiley, 2013.
Tohutoro MLA (9th ed.)
Blunt, Carolyn, et al. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Wiley, 2013.
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